Your privacy matters to Bitvisa. This policy explains exactly what personal data we collect, why we collect it, how we use it and what rights you have as a player in Bangladesh.
These cards summarise the key privacy commitments Bitvisa makes to every player. The full policy below is the binding version — please read it carefully.
All personal data collected by Bitvisa is stored using industry-standard AES-256 encryption. Your name, mobile number, payment details and gaming history are protected at rest and in transit at all times on the Bitvisa platform.
Bitvisa does not sell, rent or trade your personal data to any third party for marketing purposes. Your information is used only to operate the Bitvisa platform, process payments and comply with legal obligations — nothing else.
Bitvisa only collects the personal data that is genuinely necessary to provide the service. We do not collect data speculatively or build profiles beyond what is needed for account management, payment processing and responsible gaming compliance.
As a Bitvisa player you have the right to access, correct and request deletion of your personal data. You can also object to certain types of processing. Bitvisa will respond to all data rights requests within 30 days of receipt.
In the unlikely event of a data breach affecting your personal information, Bitvisa will notify affected players promptly and take immediate steps to contain the breach, assess the impact and prevent recurrence. Your security is our responsibility.
Bitvisa uses cookies only for essential platform functionality and anonymous analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings without affecting your ability to use Bitvisa.
This Privacy Policy explains how Bitvisa ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players who register and use the Bitvisa platform. Bitvisa is committed to handling your personal data with care, transparency and respect for your privacy rights.
By registering an account on Bitvisa or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Bitvisa handles your personal data, please do not register or continue using the platform.
This policy applies to all personal data collected through the Bitvisa website, mobile platform and app. It covers data collected during registration, gameplay, payment processing and any communications you have with the Bitvisa support team.
Bitvisa collects only the personal data that is necessary to provide a safe, fair and functional gaming service. The categories of data we collect are set out in the table below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number (where required for verification) | Account registration and age verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Payment processing and fraud prevention |
| Technical Data | IP address, device type, browser type, operating system | Platform security and fraud detection |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring and platform improvement |
| Communications Data | Support chat logs, emails sent to Bitvisa | Customer service and dispute resolution |
Bitvisa collects your personal data through the following channels:
Bitvisa uses your personal data for the following purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to perform our contract with you, because we have a legitimate interest, or because we are required to do so by law.
Bitvisa retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulation. The standard retention periods Bitvisa applies are as follows:
When your data is no longer required, Bitvisa will securely delete or anonymise it. You may request early deletion of certain data types — see Section 9 for your rights in this regard.
Bitvisa takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or alteration. These measures include:
Bitvisa uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow Bitvisa to understand how players use the service.
The types of cookies Bitvisa uses are:
Bitvisa does not use third-party advertising cookies or allow external ad networks to place cookies on the platform. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the Bitvisa platform.
As a Bitvisa player, you have the following rights in relation to your personal data. To exercise any of these rights, contact Bitvisa support at [email protected]. We will respond within 30 days.
You can request a copy of all personal data Bitvisa holds about you. We will provide this in a clear, readable format within 30 days of your request.
If any personal data Bitvisa holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct information and we will update your records promptly.
You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that Bitvisa may be required to retain certain data for legal compliance purposes even after an erasure request.
You can object to Bitvisa processing your personal data for certain purposes, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
You can request that Bitvisa provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you choose.
In certain circumstances you can request that Bitvisa restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
The Bitvisa platform is strictly for adults aged 18 and over. Bitvisa does not knowingly collect personal data from anyone under the age of 18. If you believe that a minor has registered on Bitvisa or that we have inadvertently collected data from a person under 18, please contact us immediately at [email protected].
Upon receiving such a report, Bitvisa will investigate promptly, close the account and delete all associated personal data as quickly as possible. Bitvisa uses age verification measures during registration to minimise the risk of underage access to the platform.
Bitvisa may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how we use your personal data, Bitvisa will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Bitvisa platform after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the Bitvisa team. We are available 24 hours a day, 7 days a week.
All privacy-related requests will be acknowledged within 48 hours and resolved within 30 days. If you are not satisfied with Bitvisa's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.